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Terms & Conditions

Please read the Terms and Conditions before you buy.


Payment

We accept bank deposit and online payment via pay pal. For bank deposits please include your ID for correct transactions.

Payments should be finalized before we can process any order.


Shipping

Orders will be processed for delivery in 24 hours (Monday - Friday) after payment cleared in full. Depending on availability of purchased product, delivery will be prepared from our warehouse.

Items may have different shipping options. Registered Parcel Post delivery time depends on Australia Post`s performance, usually 1-7 days.

Standard Road Freight delivery takes 2-10 days for metro areas in NSW, QLD, VIC, SA, WA, ACT, TAS. Deliveries to other cities, out of metro and rural areas can take longer and may incur charges greater than stated charges. In this event please contact us for delivery charges before purchase.

Couriers CANNOT make Road Freight deliveries to PO Box numbers, as receiver`s signature needed up on delivery. Please provide physical address & contact phone number.

Any date quoted for delivery is an estimate only. Any delays in transit as a result of the local courier company`s routes and schedules are beyond our control. Courier company may request additional fee for second delivery If there is no one to receive the parcel at the first delivery.

Combined shipping discounts may apply for some items in a single purchase for the same delivery address, please advise us before purchasing multiple items.

Pick up can be arranged from our warehouse in Dandenong South Victoria.

Auskay International will not be responsible for items that are stolen, lost, damaged, sent to wrong address while in transit. We will do our best to help to overcome any problems that may arise during transit.

Warranty

Please keep Auskay International Invoices for warranty purposes. You will need to send the original invoice with the item for warranty claim. No warranty claim will be accepted without an original invoice so please keep your original invoice in a safe place.

Returns accepted within 7 days after the delivery date, provided the goods and packaging are in as new and fully resaleable condition. The goods suitability for a refund is at our sole discretion on receipt of the goods. Certain products including software, batteries, static sensitive devices can not be returned. The customer accepts liability for all freight costs without exception. If there is no manufacturer fault found with the returned product an extra administration fee & restocking fee will be charged.

Warranty period starts from the date of completion of sale transaction. Auskay International`s decision is final on warranty claims. If there is no manufacturer fault found on Warranty claimed or returned product 20% restocking fee and an administration fee will be charged.

All shipping costs are at the purchaser`s expense for Warranty Claims & Returns. Do not send any items before contacting us first.

Besides faulty products, problems may arise from other items involved directly, within the application. These could be cables, batteries (if there is any), other electronic devices etc. Customers need to make sure the fault is with the purchased item before considering of returning the product, as it may incur additional charges as well as all the shipping costs, if the returned product found not faulty.

Items with "warranty void" or "serial number" labels damaged or removed will not be accepted for return or warranty claim. It is purchaser`s responsibility to ensure all items are well packed to prevent damage during the return shipment.

For International purchases, any tax, custom duties imposed by buyer`s Countries shall be borne by the buyers solely. Please read the descriptions, payment methods, shipping and handling policies, terms and conditions before purchase.

Products are brand new and Australian stock. If a product becomes unavailable for any reason, a full refund will be issued. All pictures are illustration purpose only. Actual item may be different from the listing as products may get upgraded without notice.

Some items may require to be installed by a licensed installer, please check with your state regulations for requirements if that is the case.

All sales are final. By purchasing on the listing, you agree with our terms and conditions.